Our Re-Certification Proccess
CUSTOMER SATISFACTION GUARANTEED
At The Audio Factory, we stand behind the quality of our products. We offer a 1-year warranty on all our products, which covers defects in materials and workmanship. If your product is found to be defective within one year of purchase, we will repair or replace it at no cost to you. This warranty does not cover damage caused by misuse, abuse, or accidents.
We also offer a 30-day money-back guarantee (excluding shipping costs) on all our products. If for any reason you're not satisfied with your purchase, you can return it within 30 days for a full refund.
Repair Process Videos:
We understand that some customers may want to know more about our repair process. That's why we've created three short videos showcasing our repair process for headphones, bookshelf speakers, and amplifiers. Each video is 30-45 seconds long and focuses on the key steps of our repair process, with accompanying text to provide additional details. We believe in transparency and want our customers to know exactly what to expect when they purchase a refurbished product from us.
Inspected, re-packaged with new rechargeable batteries
In addition to our standard inspection and testing, all our headphones are cleaned and sanitized. All wireless headphones with batteries which can be replaced, are re-packaged with new rechargeable batteries.